Frequently Asked Questions | Flive FAQ

Yes. Alongside native iOS and Android mobile apps, Flive provides a dedicated Web Desktop operations workstation at seller.flive.vn. Simply open Chrome, Safari, Edge, or Firefox to manage orders, review financial analytics, and trigger batch thermal printing on expansive displays without installing local desktop binaries.

Flive supports virtually all standard commercial thermal printers: portable Bluetooth receipt printers, USB desktop units, and networked LAN printers (58mm K58 or 80mm K80 roll standards). In addition, Flive generates standardized A6 / 100x150mm adhesive shipping waybills directly from modern web browsers without proprietary middleware drivers.

Yes. Multiple operators can collaborate in real time: front-line hosts capture orders on mobile handsets, warehouse fulfillment staff track incoming orders on seller.flive.vn to pack parcels, and accountants approve incoming wire deposit receipts—all synchronized with sub-second latency.

Flive’s proprietary parsing engine operates with sub-second latency (<1s). Even when streams experience thousands of concurrent incoming comments, the system accurately extracts product SKUs, size/color variant tokens, and phone numbers, triggering instant thermal receipt output with zero missed sales.

Flive features automated instantaneous comment masking for Facebook Fanpages. Comments containing customer contact details are automatically hidden from public view milliseconds after submission, preventing predatory competitors from hijacking customer records or dispatching counterfeit packages.

Yes. Flive’s Smart Order Consolidation engine recognizes buyer telephone numbers and profile identities across multiple broadcasts throughout the week, automatically merging them into a single consolidated shipment. Customers pay shipping once, and merchants save substantially on packaging overhead.

Flive provides pre-built API connectors to Vietnam’s leading couriers: Giao Hàng Nhanh (GHN), Giao Hàng Tiết Kiệm (GHTK), Viettel Post, SPX Express, J&T Express, BEST Express, and VNPost. After your stream concludes, dispatch your entire order manifest to couriers and batch-print tracking barcodes with a single click.

Tailored for cross-border retailers and overseas shopper communities in Taiwan, Flive allows operators to designate specific 7-Eleven store codes directly on order receipts. Flive’s syntax recognition engine also parses international phone formats across Taiwan, South Korea, and Japan regardless of formatting style.

Each time an order slip prints or is locked by staff, Flive deducts the corresponding SKU variant inventory (e.g., Black Crewneck / Size M). Once an item variant reaches zero available stock, the system displays an alert and halts receipt generation immediately to prevent back-order liabilities.

Flive’s Retail Counter POS module supports physical barcode scanning at store checkouts, instant dynamic VietQR invoice generation, and draws from the identical inventory pool as your live streams. Stock sold in-store is instantly removed from live stream allocation in real time.

The platform tracks fulfillment history per telephone number. If an incoming comment matches a profile with a track record of delivery refusals or abandoned orders, the order intake interface flags a prominent red risk alert, prompting staff to secure an upfront deposit before packing.

Flive engineers actively monitor peak live broadcast hours. Merchants can connect directly via dedicated hotline or instant chat at +84 823 439 725 for rapid troubleshooting assistance directly during live broadcasts.