Terms and Conditions

1. Introduction

Welcome to Flive, an omnichannel sales management and automated live commerce platform operated by Flive Technology Joint Stock Company. By creating an account, accessing, or utilizing the Flive platform, you explicitly agree to be bound by these Terms and Conditions.

2. Permitted Use of Service

Flive provides tools to capture live stream comments, parse order syntax, manage POS inventory, and automate shipping waybill generation. You agree to use the platform exclusively for lawful commercial purposes in full compliance with applicable laws of the Socialist Republic of Vietnam.

3. Account Security & Verification

You must provide a valid telephone number and maintain strict confidentiality regarding your login credentials. You are solely accountable for all activities executed under your account. Flive reserves the right to suspend or terminate accounts engaging in unauthorized access or fraudulent practices.

4. Live Stream Broadcast Governance

Merchants retain sole editorial and legal responsibility for their live broadcast content. Broadcasted audio, video, and promotional materials must not contain defamatory, obscene, infringing, or unlawful content. Flive disclaims liability for external platform downtime (e.g., Facebook, TikTok) or intermittent telecommunications disruptions.

5. Order Fulfillment & Merchant Responsibility

Orders recognized from viewer comments must be independently verified and fulfilled by the merchant. Flive functions solely as an automation and order-processing SaaS provider; the commercial contract of sale remains strictly between the merchant and the end consumer.

6. Data Protection & Confidentiality

Flive securely processes account details, stream logs, and parsed comments strictly to facilitate service delivery. All storage and processing adhere strictly to the Vietnam Law on Cyber Information Security (2015).

7. Limitation of Liability

The Flive service is provided on an “as is” and “as available” basis without warranties of any kind. Flive shall not be held liable for indirect, incidental, or consequential damages, including lost profits, revenue shortfalls, or third-party carrier delivery delays.

8. Service Modification & Termination

Merchants may discontinue service utilization at their sole discretion. Flive reserves the right to suspend or revoke access immediately in instances of policy violation, unpaid balances, or abuse of system resources.

9. Revisions to Terms

Flive may revise these terms periodically. Continued platform utilization following the publication of revised terms constitutes full acceptance thereof.

10. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Vietnam (including the E-Commerce Law 2005 and Decree 52/2013/ND-CP). Any unresolved disputes shall be submitted to the exclusive jurisdiction of the competent courts of Vietnam.

11. Customer Support

For inquiries, contractual notices, or technical assistance, contact our team at: [email protected] or call +84 823 439 725.

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