Privacy Policy

Welcome to Flive, an omnichannel sales management and automated livestream order fulfillment platform. This Privacy Policy outlines how we collect, process, and protect your personal and business data.

1. Data We Collect

We collect relevant information necessary to deliver our services effectively:

Phone Numbers: Used for account registration, identity verification, and multi-factor security.
Livestream Broadcast Identifiers: Used to record, process, and manage live sales sessions.
Viewer Comments & Order Inquiries: Used strictly to parse comment syntax and automate order fulfillment.

2. Collection Methods

Direct Information: Provided directly by users upon registration (e.g., telephone number, business profile).
Automated Collection: Session identifiers, live broadcast logs, and timestamped comment streams captured during active application use.

3. Purpose of Processing

To deliver and continuously refine Flive services (broadcast comment parsing, receipt printing, inventory tracking).
To maintain infrastructure security, verify user authorization, and safeguard merchant data.
To analyze platform metrics, optimize performance, and elevate user experience.

We may disclose data under strict security controls to:

Trusted cloud infrastructure service providers (e.g., AWS, GCP) solely for secure hosting and automated processing.
Authorized governmental or law enforcement authorities when strictly required by Vietnamese legal statutes.

We never sell, monetize, or lease your personal or business data to third parties.

5. Security & Retention

All data is encrypted in transit and at rest in full compliance with the Vietnam Law on Cyber Information Security (2015). User records are retained for a maximum of 12 months following account deactivation, unless a longer statutory retention period is required by applicable law.

6. Your Rights

You retain full rights to inspect, amend, or request permanent erasure of your personal data. To submit a request, contact our Data Protection Office at: [email protected]. We respond within 30 calendar days.

7. Contact Information

For inquiries regarding this policy, please reach out to us at: [email protected] or via our dedicated support hotline at +84 823 439 725.