Customer CRM & 1-Tap Direct Messaging
Take 100% ownership of your customer database, automate order confirmations, and dispatch tracking details via Zalo and instant messaging in one tap.
Operators send order confirmation receipts, itemized totals, and tracking codes directly to buyer messaging channels with a single tap.
Retain complete buyer records including phone numbers, addresses, and full purchasing history—never masked or withheld by marketplace algorithms.
Instantly dispatch parcels to Vietnam's leading couriers including GHN, GHTK, Viettel Post, J&T, SPX, BEST Express, and VNPost from one dashboard.
Capture orders seamlessly across Facebook Fanpage posts, incoming direct messages, and off-stream channels alongside active livestreams.
Convert Live Stream Viewers into Loyal, Repeat Buyers
In direct commerce, sustainable enterprise value is built on customer retention—not fleeting live stream viewership metrics. Flive eliminates the “lost customer” trap of third-party marketplaces, enabling direct, compliant 1-to-1 connections between merchants and buyers with a single click.
Enterprise CRM Capabilities
1. Instant 1-Tap Order Notifications
- Immediate Order Receipts: Instantly deliver order summary cards with itemized products, quantities, and payment totals directly to buyer messaging apps for instant trust.
- Automated Tracking Updates: Once couriers scan parcels, tracking numbers automatically update and dispatch to buyers so they monitor deliveries in real time.
- Zero SMS Brandname Costs: Eliminate expensive SMS gateway tariffs and proprietary marketplace platform messaging fees.
- Authentic Direct Communication: Build genuine customer relationships through natural, branded private messaging.
2. Proprietary Customer Database Architecture
- Automated Data Capture: Customer phone numbers, shipping addresses, and transaction timelines are securely indexed in your private merchant database.
- Smart Buyer Segmentation: Segment shoppers automatically based on Lifetime Value (New Buyers, Repeat Shoppers, VIPs) to tailor targeted loyalty programs.
- Reliability Scoring: Identify high-reputation buyers with 100% successful fulfillment rates to prioritize rush order processing.
- Real-Time Deposit Tracking: Monitor pre-order deposit statuses (unpaid, partially paid, fully secured) synchronized instantaneously across all staff terminals.
2.5. Social Post Ordering & Omnichannel Order Intake
Flive expands order capture beyond the active broadcast window:
- Facebook Post Parsing: Automatically collect and parse purchase comments from standard Fanpage status updates and lookbooks without running a live stream.
- Off-Stream Unified Inbox: Centralize orders originating from Zalo, Messenger inquiries, or phone orders into one synchronized fulfillment pipeline.
- Cross-Channel Order Consolidation: If a customer places orders across both a live stream and a static post, Flive merges them into a single consolidated package automatically.
3. High-Conversion Re-Marketing Workflows
- Broadcast Announcement Broadcasts: Alert regular customers ahead of upcoming product drops, ensuring high-intent viewer traffic right from minute one.
- Targeted Loyalty Campaigns: Dispatch birthday vouchers and VIP appreciation perks, elevating re-order rates by 30% to 50%.
- Durable Independent Brand Equity: Ensure shoppers remember your brand and store identity rather than associating their purchase with an impersonal third-party marketplace.
Flive restores data sovereignty to merchants, enabling scalable, recurring direct-to-consumer revenue that grows consistently over time.
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Experience 1-tap customer outreach and proprietary merchant CRM: turn live broadcast viewers into lifetime loyal buyers.
